I paid but it's listed as "not paid"

There is a bit of a delay between the time you submit your batch payment and when it is formally recognized as paid. 

When payment is received, the finance team note when the payment was received. At this time, the risk will move out of the Bound Risks Not Paid Tile. You will also see the payment status for the risk change to "reconciled" under the Payment Batch Report which is available to certain users in your Company.

Quick tip! Each risk file has a Notes tab that records activity related to the risk. A System Note will be posted each time a payment batch was submitted through the platform and the date payment was reconciled.

Disclaimer! The Knowledge Centre covers all features of the Glide platform. Some details in this article may not be applicable to your version of Glide.