What is a credit invoice?

A credit invoice will be applied to your account whenever a payment you submit does not match the amount due. 

It is important that payments you make align to the total amount due to minimize any administrative burden. 

Quick tip!  Each risk file has a Notes tab that records activity related to the risk. A System Note will record the date payment was attempted and the date payment was rejected. The note will also record the value of the credit invoice along with the reason for the rejection.

When a credit invoice is issued:

  • the risk(s) associated with the credited payment batch will continue to appear as a Bound Risks Not Paid on your Dashboard
  • the invoice(s) associated with the credited payment batch will reappear within the Finance tab of your menu bar
  • the original payment batch will appear in your payment batch report as Rejected

Disclaimer! The Knowledge Centre covers all features of the Glide platform. Some details in this article may not be applicable to your version of Glide.

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