I did not receive the payment batch rejection email
Only the person who created the batch payment will receive the email.
To troubleshoot this issue:
- Confirm the accuracy of the email address associated with the team member who managed the batch payment request
- Check the Batch Payment Report and confirm the Batch ID and Invoices in question do have a payment status of Rejected listed
- Visit any one risk that was part of the batch payment and go to the Notes tab; when there, confirm there is a note recording that the batch was in fact rejected and the date it was rejected
- Check your junk mail; if it happens to appear here, ensure the email address used by the platform is not filtered out
- Check other folders; if you find it elsewhere, check any auto-filing rules you have set up in your email; if there aren't any, maybe you accidentally moved this email to another folder
- Use the help option to reach the underwriting team for help
Disclaimer! The Knowledge Centre covers all features of the Glide platform. Some details in this article may not be applicable to your version of Glide.